Competency Framework

Focuses on the customer and provides a high-quality service that is tailored to meet their individual needs. Takes customer problems seriously. Understands the communities that are served and shows an active commitment to policing that reflects their needs and concerns.  Maintains a broad understanding of social trends and identifies what effect they will have on the organisation. Creates processes that make sure stakeholders’ and customers’ views and needs are cl

Focuses on the customer and provides a high-quality service that is tailored to meet their individual needs. Takes customer problems seriously. Understands the communities that are served and shows an active commitment to policing that reflects their needs and concerns.  Sees things from the customer’s point of view and encourages others to do the same. Builds a good understanding and relationship with the community that is served.  

Focuses on the customer and provides a high-quality service that is tailored to meet their individual needs. Takes customer problems seriously. Understands the communities that are served and shows an active commitment to policing that reflects their needs and concerns.  Provides a high level of service to customers. Maintains contact with customers, works out what they need and responds to them.   Positive Indicat

Communicates ideas and information effectively, both verbally and in writing. Uses language and a style of communication that is appropriate to the situation and people being addressed. Makes sure that others understand what is going on. Explains complex issues, making them easy to understand. Makes sure that important messages are being communicated and understood throughout the organisation.   Positive Indicators

Communicates ideas and information effectively, both verbally and in writing. Uses language and a style of communication that is appropriate to the situation and people being addressed. Makes sure that others understand what is going on. Communicates all needs, instructions and decisions clearly. Adapts the style of communication to meet the needs of the audience. Checks for understanding.   Positive Indicators

Communicates ideas and information effectively, both verbally and in writing. Uses language and a style of communication that is appropriate to the situation and people being addressed. Makes sure that others understand what is going on. Speaks clearly and concisely, and does not use jargon. Uses plain English and correct grammar. Listens carefully to understand.   Positive Indicators Mak

Actively encourages and supports the development of people. Motivates others to achieve organisational goals. Puts systems and strategies in place that develop people at all levels of the organisation. Creates an environment where staff are motivated to achieve results.   Positive Indicators Encourages managers to develop their leadership skills, giving guidance and support.

Actively encourages and supports the development of people. Motivates others to achieve organisational goals. Encourages others to learn and develop, giving them clear and direct guidance and feedback on their performance. Encourages and supports staff, making sure they are motivated to achieve results.   Positive Indicators Understands the needs, talents, capabilities and interests of st

Persuades and influences others using logic and reason. Sells the benefits of the position they are proposing, and negotiates to find solutions that everyone will accept. Develops sophisticated strategies for influencing others at all levels in the organisation. Negotiates satisfactory solutions on broad or complicated issues with stakeholders.   Positive Indicators Identifies important p

Persuades and influences others using logic and reason. Sells the benefits of the position they are proposing, and negotiates to find solutions that everyone will accept. Uses logic and reason to influence others. Persuades people by using powerful arguments. Identifies clear aims in negotiations and achieves satisfactory outcomes.   Positive Indicators Sells the benefits of a decision or

Recognises and responds to the need for change, and uses it to improve organisational performance. Identifies ways in which the organisation needs to change. Personally champions change and encourages and supports managers to make it happen.   Positive Indicators Makes sure the organisation responds quickly to outside requirements. Identifies changes that will improv

Recognises and responds to the need for change, and uses it to improve organisational performance. Supports, promotes and puts into practice change. Introduces new ways of doing things and encourages others to accept them. Overcomes barriers to change.   Positive Indicators Develops new systems and procedures. Encourages staff to be flexible and to think of totally n

Recognises and responds to the need for change, and uses it to improve organisational performance. Understands the need for change and is willing to adapt to it. Is flexible and prepared to try out new ideas.   Positive Indicators Is willing to change and has a positive attitude towards change. Is flexible to best suit the circumstances. Tries n

Takes personal responsibility for making things happen and achieving results. Delivers on promises, puts in the extra effort to succeed, displays motivation, commitment, perseverance and conscientiousness. Acts with a high degree of integrity. Readily accepts responsibility for self and others. Takes responsibility for managing situations and problems. Leads by example, showing a commitment and a determination to succeed. Continues to learn and develop.

Takes personal responsibility for making things happen and achieving results. Delivers on promises, puts in the extra effort to succeed, displays motivation, commitment, perseverance and conscientiousness. Acts with a high degree of integrity. Takes personal responsibility for own actions and for sorting out issues or problems that arise. Is focused on achieving results to required standards and developing skills and knowledge.  

Plans, organises and supervises activities to make sure resources are used efficiently and effectively to achieve organisational goals. Develops structured plans across a range of activities that may be complex. Monitors progress towards strategic objectives. Makes sure all activity is in line with efficient and effective policing.   Positive Indicators Turns overall strategy into specifi

Plans, organises and supervises activities to make sure resources are used efficiently and effectively to achieve organisational goals. Plans activities thoroughly for self and others. Builds milestones into plans, monitors progress and adjusts them as necessary in response to any changes. Provides clear direction and makes sure that staff know what is expected of them.   Positive Indicators

Plans, organises and supervises activities to make sure resources are used efficiently and effectively to achieve organisational goals. Plans and carries out activities in an orderly and well-structured way. Prioritises tasks, uses time in the best possible way, and works within appropriate policy and procedures.   Positive Indicators Decides priorities and organises workload.

Gathers information from a range of sources. Analyses information to identify problems and issues, and makes effective decisions. Applies a range of analytical techniques to understand complex information issues. Considers a range of options and their effects. Makes strategic decisions by logically analysing all the relevant factors.   Positive Indicators Uses an analytical approach to so

Gathers information from a range of sources. Analyses information to identify problems and issues, and makes effective decisions. Gathers information from a range of sources to understand situations, making sure it is reliable and accurate. Analyses information to identify important issues and problems. Identifies risks and considers alternative courses of action to make good decisions.   Positive Indicators

Gathers information from a range of sources. Analyses information to identify problems and issues, and makes effective decisions. Gathers enough relevant information to understand specific issues and events. Uses information to identify problems and draw logical conclusions. Makes good decisions.   Positive Indicators Identifies where to get information and gets it.

Shows resilience, even in difficult circumstances. Prepared to make difficult decisions and has the confidence to see them through. Shows reliability and resilience in difficult circumstances. Remains calm and confident, and responds logically and decisively in difficult situations.   Positive Indicators Is reliable in a crisis, remains calm and thinks clearly. Sorts

Shows resilience, even in difficult circumstances. Prepared to make difficult decisions and has the confidence to see them through. Shows confidence to perform own role without unnecessary support in normal circumstances. Acts in an appropriate way and controls emotions.   Positive Indicators Deals confidently with members of the public, drawing on own skills and experience.

Develops a culture and systems that promote equality and value diversity. Provides emotional and practical support to people who are dealing with difficult issues. Shows respect and understanding for them and their situation. Treats others with dignity and respect at all times, no matter what their background, status, circumstances or appearance.   Positive Indicators In addition to level A positive indicators offi

Understands and respects other people’s views and takes them into account. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. Promotes equality and values diversity. Understands and is sensitive to social, cultural and racial differences.   Positive Indicators Myself Is polite, tolerant and patient when dealing with people, inside and

Looks at issues with a broad view to achieve the organisation’s goals. Thinks ahead and prepares for the future. Understands external expectations and influences on the organisation or unit. Identifies common goals, interests and perspectives with other agencies. Creates a vision for the future and a strategy for how it can be achieved.   Positive Indicators Understands broad political, e

Looks at issues with a broad view to achieve the organisation’s goals. Thinks ahead and prepares for the future. Concentrates on issues that support the broad organisational strategy. Maintains a broad view, and understands and considers the interests and aims of other units or outside organisations.   Positive Indicators Makes sure own team’s ways of working are in line with the strategi

Looks at issues with a broad view to achieve the organisation’s goals. Thinks ahead and prepares for the future. Takes an interest in the organisation beyond own role. Acts in the best interests of the organisation as a whole, rather than just own area or department. Understands policies and procedures, and prepares for the consequences of own actions.   Positive Indicators Understands th

Develops strong working relationships inside and outside the team to achieve common goals. Breaks down barriers between groups and involves others in discussions and decisions. Creates working partnerships inside and outside the organisation. Develops links with outside stakeholders to get different views. Develops strategies to help people work together to achieve organisational goals.   Positive Indicators

Develops strong working relationships inside and outside the team to achieve common goals. Breaks down barriers between groups and involves others in discussions and decisions. Sets up teams or working groups, and involves them in achieving goals. Develops good relationships and co-operation within the team, and removes barriers. Supports team members when necessary.   Positive Indicators

Develops strong working relationships inside and outside the team to achieve common goals. Breaks down barriers between groups and involves others in discussions and decisions. Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals.   Positive Indicators Understands own role in a team. Acti