Recognises and responds to the need for change, and uses it to improve organisational performance.
Supports, promotes and puts into practice change. Introduces new ways of doing things and encourages others to accept them. Overcomes barriers to change.
- Develops new systems and procedures.
- Encourages staff to be flexible and to think of totally new approaches or solutions to problems.
- Encourages others to recognise the need for change and helps them to adapt to it.
- Actively promotes change and manages resistance to it.
- Shows understanding of other people’s fear of change.
- Encourages people to think of improvements and to take these forward.
- Actively supports and promotes a change in the organisational culture.
- Uses the skills of people who can take change forward.
- Changes things in a controlled way.
- Sticks to the job description so strictly that they cannot be flexible.
- Finds it difficult to cope with change.
- Resists change.
- Wants to keep things the way they are.
- Does not understand the need for change.
- Prefers routines and tried and tested ways of working.
- Is quick to say that change is not working.
- Does not listen to the reasons for change.
- Does not want to be part of any changes that are being introduced.
- Discourages people from questioning traditional approaches.
- Ignores or talks down suggestions for change made by others.
- Does not promote change to staff.