Actively encourages and supports the development of people. Motivates others to achieve organisational goals.
Encourages others to learn and develop, giving them clear and direct guidance and feedback on their performance. Encourages and supports staff, making sure they are motivated to achieve results.
Positive Indicators
- Understands the needs, talents, capabilities and interests of staff, and matches these to development opportunities.
- Creates opportunities for staff to learn and develop, giving them advice where necessary.
- Assesses the skills of staff to identify and plan for individual and team development needs.
- Is approachable and makes time for staff even when under pressure.
- Examines the reasons why someone may not be performing well.
- Recognises and rewards performance improvement.
- Helps staff to see that they can achieve their aims.
- Makes sure excellence is rewarded.
- Involves staff in management problems and decisions so they can develop.
- Maintains responsibility for and interest in tasks given to staff to do.
- Helps staff to develop their skills through encouragement, motivation and support.
Negative Indicators
- Does not help staff learn by sharing knowledge with them.
- Gives the impression of being too busy to be available for staff.
- Does not review staff’s work or progress.
- Tends to do all the jobs themselves, rather than using them to develop staff.
- Does not encourage staff to see the development opportunities in everyday activities.
- Shows little interest in teaching or coaching others.
- Does not try to find out why someone may not be performing well.
- Gives unhelpful criticism, and does not use praise to motivate people.
- Is not aware of the good work done by staff.
- Gives negative feedback rather than focusing on ways to improve.
- Creates a climate of blame when mistakes are made.