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Found 9 results

  1. Hi guys You have always been super helpful before so I thought I would ask another question. I am a documentary producer and also OH to a DC. I am presently making a podcast documentary and I am trying to fact check. I have encountered the issue whereby the information I need dates back to 2005 and so the press office and present police officers cannot help. The case I am making a documentary about involves a 999 call in 2005 from Manchester ( on a train) for a welfare check on an individual in London ( Wandsworth) . In the inquest, the caller was called to the stand and stated she made the 999 call from Manchester. The family believe her to be lying as they spoke to BT and got a copy of their 2005 call handling protocol which stated a member of the public woudl call 999 be put through to a BT call centre anywhere in the country, asked what service they require and then they woudl automatically be transferred to the police force nearest to the caller- intros case Manchester. So the GMP woudl take details, end the call, pass on to the Met CC who would inform the nearest responding station- Wandsworth and then call back the 999 caller. The CAD that the family were supplied with as evidence, shows the caller speaking directly to WW police. There is no reference to a call back or transfer. I spoke directly with a BT manager ( now retired) who suggested that although the above is protocol, there could very rarely be an exception whereby if the GMP were busy they ‘may’ suggest to the BT call handler to reroute to the Met. GMP say they cannot comment on this as they do not have anyone still working there who would have known the protocol in 2005 nor if this ever happened. Its a HUGE long shot- but anyone by any chance experienced this as a CAD handler
  2. Police Scotland has said that problems which resulted in a loss of the 999 phone service across Tayside and Fife have been resolved. The force had reported a "significant" loss of service from about 05:00 to 07:30. They had been advising those who needed the service to use a mobile phone and not a landline and had deployed police patrols to affected areas. However, they said full service had now been restored. A Facebook posting said: "Police Scotland are pleased to advise that the issues related to the loss of 999 calls for the Tayside and Fife areas have been resolved." The Scottish Fire and Rescue Service control room in Dundee said they had been affected by the 999 outage but that services were now up and running again. It comes after the force said that they had been advised by British Telecom about a "significant loss of the 999 service in the wider Tayside and Fife areas". https://www.bbc.co.uk/news/amp/uk-scotland-tayside-central-46272321 bit worrying, 999 going down!
  3. Techie1

    Emergency SMS

    I see Metro have released an article regarding texting 999 http://metro.co.uk/2017/05/26/how-to-silently-alert-police-or-an-ambulance-in-an-emergency-6664488/ I thought this was intended for people with hearing or speech issues, maybe it is being opened to everyone? Although this website still seems to suggest it is for specific people http://www.emergencysms.org.uk/ Anyone know any more about this? What about the tap 55 option, is that widely used/supported across 999 call centres?
  4. MPotter

    Brawl In The Family

    A family play monopoly at which point the man of the house (Joe) catches his own son (James) cheating. He decides to strangle his son as a punishment. His wife (Jane) is not happy with Joe's behaviour and decides to grab his neck and pull Joe backwards. Joe's daughter then attempts to pull the son away and says to her Mum "that's not how you pull them apart". Jane replies "I've been breaking up fights before you were born." and the struggle continues. Eventually a distressed family member dials 999 from a landline. In fear for their safety they do not speak but the operator hears what is happening and routes the call to the Police. As a result you are dispatched to the address and the dispatcher informs you why. You arrive at the address. What do you do? This is a fictional scenario based on a cartoon and I can confirm that I will not be using your answers for a serious purpose.
  5. West Midlands Police has admitted more than 170,000 crime calls to the 101 number went unanswered because of a staffing crisis Full Story - Birmingham Mail
  6. As with several other forces we are being encouraged to call 999 ourselves for an ambulance to speed up response times from ambulance. Does this really work? If it does why, it seams ridiculous that the method of contact would change the priority given?
  7. http://www.bbc.co.uk/iplayer/episode/b072wtj1/countryside-999-series-4-episode-3 Series following rural emergency services in the British Isles. A 14-year-old raises the alarm when his grandfather falls overboard into the icy waters of Loch Fyne.
  8. TheFlomeister

    999: High Price to Getting it Wrong

    Inappropriate or accidental use of the 999 number could cost lives. The hard-hitting warning comes from Bedfordshire Police which says far too many people are still dialling 999 when they should be using the non-emergency 101 number. The risk is that hard-pressed Control Room operators – who field an incredible 450,000 calls a year - are tied up on non-urgent calls when they could be deploying officers to a real emergency. Force Control Room Manager, Wayne Humberstone, said common examples include callers asking for the number of other agencies – such as local authorities, RSPCA, or passport services - which they could easily have researched on the internet. Some dial the free 999 number instead of standard cost 101, simply because they are not prepared to wait for an answer or are short of mobile telephone credit. There are repeated cases where mobile or hands free telephones are given to babies and toddlers to play with and they dial 999 despite the phone being locked, which is a safety feature. It causes real issues for call handlers who can be forced into a time-consuming emergency response if there is no answer. Last year police dealt with nearly 7,500 hoax or repeat calls – many of which came from those with mental health, behaviour or language difficulties which are harder to mitigate against. However, most recently police arrested and bailed a man on suspicion of making more than 40 repeat 999 calls in a single day and being threatening and abusive to Control Room staff. Mr Humberstone said: “In reality it is inappropriate for us to take action against the vast majority of hoax, repeat or inappropriate callers because they do not comprehend the seriousness of what they are doing. “The public can help us mitigate against this by thinking twice about their own use of the 999 service and reminding their children about the dangers of making spurious calls, particularly during the summer holidays. Since July there have been 509 hoax calls which, although down on last year, is 509 too many. “I want to make it clear we will not hesitate to take action against hoaxers who should know better and they can expect a substantial fine or even imprisonment for their selfish and life-threatening actions.” In June the force moved to a new policing model, which included changes in Force Control Room and further improved response times for the public. Residents are reminded 999 should only be used when: There is a danger to life or a risk of injury being caused imminently. Examples include serious road accidents, assaults or serious disorders.A crime is in progress. Examples include assault, burglary, and theft or if an offender is still on scene, or has just left the scene.Police attendance is required immediately such as to prevent a breach of peace, someone acting suspiciously or someone who is about to commit an offence.The 101 number should be used for all other enquires, advice on police matters and to report crimes which have already happened, where there is no sign of an offender.
  9. source Absolutely ridiculous. Hopefully they are caught and given a sentence that makes them and those like them think twice next time (not holding my breath though).
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