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Found 9 results

  1. Public fed up of waiting for someone to answer'. Confusing picture: Callers having to wait switch from 101 to 999 Date - 3rd May 2019 By - Nick Hudson - Police Oracle Non-emergency callers to the police increasingly fed-up of waiting for someone to answer are dialling 999 instead as they “lose confidence” in the 101 system, a report has warned. Minor offences are being reported on the main emergency number as calls to 101 dipped by almost 675,000 in one year – down three per cent. Figures published by Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services show that in 2018 calls had fallen to just over 22 million while at the same time, calls to 999 increased by almost half a million – up five per cent. HM Inspector of Constabulary Matt Parr said the figures suggested people were "losing confidence" in the 101 system – with a decrease in the proportion of respondents who think the police are easy to get hold of in an emergency. He said: "We do our own survey of public perceptions and we think the reason 101 calls have been going down is because the public are getting fed up waiting for someone to answer it and so they call 999 instead, which they have more confidence in." Findings from the HMICFRS inspection came just 24 hours after outgoing Victims' Commissioner said the “failing” 101 service should be overhauled. She set out a blueprint for improving the long waits and charging system causing many people to “give up” on the non-emergency number – demanding those repeatedly affected by anti-social behaviour be given the same entitlement to support as other crime victims. Scathing in her assessment of how the problem was being dealt with by police forces and local councils, she said people are left to "suffer in silence" amid shortcomings in the response by partner agencies and "depressingly little" had changed since her husband Garry was kicked to death by vandals outside their home in 2007. The new HMICFRS inspection covered 14 force areas, with contrasting performances in maintaining confidence in the 101 system. In the West Midlands area, Britain’s largest regional force, calls to 101 were rose almost 8,000 year on year. There was a similar pattern in Greater Manchester with non-emergency calls down almost 100,000 and 999 ones up more than 42,000. Baroness Newlove said the HMICFRS findings “very much echoes what I have been hearing from victims when I have been travelling around the country” of victims hanging on for 40 minutes or longer before they get a response. She added: “Others have just given up or, out of frustration, they escalate to 999. "Victims also tell me they use the line to report issues and then nothing happens. "I want to see the line properly resourced to offer a swift response, to be free of charge and that victims see follow up action. Anything less and it is just window dressing." Former minister Tim Loughton believesthe government should take advantage of Brexit to abolish the charges including the 20 per cent VAT that was collected on 101 calls, arguing that "law-abiding citizens should be encouraged to report crime not penalised financially for it”. View On Police Oracle
  2. Police Scotland has said that problems which resulted in a loss of the 999 phone service across Tayside and Fife have been resolved. The force had reported a "significant" loss of service from about 05:00 to 07:30. They had been advising those who needed the service to use a mobile phone and not a landline and had deployed police patrols to affected areas. However, they said full service had now been restored. A Facebook posting said: "Police Scotland are pleased to advise that the issues related to the loss of 999 calls for the Tayside and Fife areas have been resolved." The Scottish Fire and Rescue Service control room in Dundee said they had been affected by the 999 outage but that services were now up and running again. It comes after the force said that they had been advised by British Telecom about a "significant loss of the 999 service in the wider Tayside and Fife areas". https://www.bbc.co.uk/news/amp/uk-scotland-tayside-central-46272321 bit worrying, 999 going down!
  3. Techie1

    Emergency SMS

    I see Metro have released an article regarding texting 999 http://metro.co.uk/2017/05/26/how-to-silently-alert-police-or-an-ambulance-in-an-emergency-6664488/ I thought this was intended for people with hearing or speech issues, maybe it is being opened to everyone? Although this website still seems to suggest it is for specific people http://www.emergencysms.org.uk/ Anyone know any more about this? What about the tap 55 option, is that widely used/supported across 999 call centres?
  4. MPotter

    Brawl In The Family

    A family play monopoly at which point the man of the house (Joe) catches his own son (James) cheating. He decides to strangle his son as a punishment. His wife (Jane) is not happy with Joe's behaviour and decides to grab his neck and pull Joe backwards. Joe's daughter then attempts to pull the son away and says to her Mum "that's not how you pull them apart". Jane replies "I've been breaking up fights before you were born." and the struggle continues. Eventually a distressed family member dials 999 from a landline. In fear for their safety they do not speak but the operator hears what is happening and routes the call to the Police. As a result you are dispatched to the address and the dispatcher informs you why. You arrive at the address. What do you do? This is a fictional scenario based on a cartoon and I can confirm that I will not be using your answers for a serious purpose.
  5. West Midlands Police has admitted more than 170,000 crime calls to the 101 number went unanswered because of a staffing crisis Full Story - Birmingham Mail
  6. As with several other forces we are being encouraged to call 999 ourselves for an ambulance to speed up response times from ambulance. Does this really work? If it does why, it seams ridiculous that the method of contact would change the priority given?
  7. http://www.bbc.co.uk/iplayer/episode/b072wtj1/countryside-999-series-4-episode-3 Series following rural emergency services in the British Isles. A 14-year-old raises the alarm when his grandfather falls overboard into the icy waters of Loch Fyne.
  8. TheFlomeister

    999: High Price to Getting it Wrong

    Inappropriate or accidental use of the 999 number could cost lives. The hard-hitting warning comes from Bedfordshire Police which says far too many people are still dialling 999 when they should be using the non-emergency 101 number. The risk is that hard-pressed Control Room operators – who field an incredible 450,000 calls a year - are tied up on non-urgent calls when they could be deploying officers to a real emergency. Force Control Room Manager, Wayne Humberstone, said common examples include callers asking for the number of other agencies – such as local authorities, RSPCA, or passport services - which they could easily have researched on the internet. Some dial the free 999 number instead of standard cost 101, simply because they are not prepared to wait for an answer or are short of mobile telephone credit. There are repeated cases where mobile or hands free telephones are given to babies and toddlers to play with and they dial 999 despite the phone being locked, which is a safety feature. It causes real issues for call handlers who can be forced into a time-consuming emergency response if there is no answer. Last year police dealt with nearly 7,500 hoax or repeat calls – many of which came from those with mental health, behaviour or language difficulties which are harder to mitigate against. However, most recently police arrested and bailed a man on suspicion of making more than 40 repeat 999 calls in a single day and being threatening and abusive to Control Room staff. Mr Humberstone said: “In reality it is inappropriate for us to take action against the vast majority of hoax, repeat or inappropriate callers because they do not comprehend the seriousness of what they are doing. “The public can help us mitigate against this by thinking twice about their own use of the 999 service and reminding their children about the dangers of making spurious calls, particularly during the summer holidays. Since July there have been 509 hoax calls which, although down on last year, is 509 too many. “I want to make it clear we will not hesitate to take action against hoaxers who should know better and they can expect a substantial fine or even imprisonment for their selfish and life-threatening actions.” In June the force moved to a new policing model, which included changes in Force Control Room and further improved response times for the public. Residents are reminded 999 should only be used when: There is a danger to life or a risk of injury being caused imminently. Examples include serious road accidents, assaults or serious disorders.A crime is in progress. Examples include assault, burglary, and theft or if an offender is still on scene, or has just left the scene.Police attendance is required immediately such as to prevent a breach of peace, someone acting suspiciously or someone who is about to commit an offence.The 101 number should be used for all other enquires, advice on police matters and to report crimes which have already happened, where there is no sign of an offender.
  9. source Absolutely ridiculous. Hopefully they are caught and given a sentence that makes them and those like them think twice next time (not holding my breath though).

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