BTP 2021 (PC and SC) recruitment

[Mayday 407]

Heya guys, i'm drawing a blank here.

Having a couple of issues with my Network card.

I've been having issues with it for a while now, and it's completely random when the issue occurs. The current issue is that now it's automatically turned off when the laptop starts and randomly turning it off while it's on.

I've checked that the it's not on power saving mode etc and i've even tried rolling back the driver software, however no success.

The local adapter will randomly have a hissy fit and i'll lose connection. In the task bar i'll have the signal symbol with a yellow triangle and exclaimation mark inside of it. A restart of the Network adapter will resolve the issue straight away. However this is completely random problem, i can go a week+ with out it happening and then all of a sudden it can happen daily.

Anyone have any ideas?

Details about network adapter diagnosis: Network adapter Local Area Connection driver information:   Description . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)   Manufacturer  . . . . . . . . . : Atheros   Provider  . . . . . . . . . . . : Atheros   Version   . . . . . . . . . . . : 2.0.8.8   Inf File Name . . . . . . . . . : C:\Windows\INF\oem17.inf   Inf File Date . . . . . . . . . : 23 September 2011  03:14:44   Section Name  . . . . . . . . . : L1D2.ndi   Hardware ID . . . . . . . . . . : pci\ven_1969&dev_1083   Instance Status Flags . . . . . : 0x180200a   Device Manager Status Code  . . : 0   IfType  . . . . . . . . . . . . : 6   Physical Media Type . . . . . . : 14

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis: Network adapter Wireless Network Connection 2 driver information:   Description . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter   Manufacturer  . . . . . . . . . : Microsoft   Provider  . . . . . . . . . . . : Microsoft   Version   . . . . . . . . . . . : 6.1.7600.16385   Inf File Name . . . . . . . . . : C:\Windows\INF\oem49.inf   Inf File Date . . . . . . . . . : 13 July 2009  20:42:54   Section Name  . . . . . . . . . : vwifimp.ndi   Hardware ID . . . . . . . . . . : {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp   Instance Status Flags . . . . . : 0x180200a   Device Manager Status Code  . . : 0   IfType  . . . . . . . . . . . . : 71   Physical Media Type . . . . . . : 9

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis: Network adapter Wireless Network Connection driver information:   Description . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030   Manufacturer  . . . . . . . . . : Intel Corporation   Provider  . . . . . . . . . . . : Intel   Version   . . . . . . . . . . . : 14.2.1.1   Inf File Name . . . . . . . . . : C:\Windows\INF\oem22.inf   Inf File Date . . . . . . . . . : 15 September 2011  15:06:16   Section Name  . . . . . . . . . : Install_MPCIEX_GEN_1030_BGN_1x2_HMC_WIN7_64_BGN   Hardware ID . . . . . . . . . . : pci\ven_8086&dev_008a&subsys_53058086   Instance Status Flags . . . . . : 0x180200a   Device Manager Status Code  . . : 0   IfType  . . . . . . . . . . . . : 71   Physical Media Type . . . . . . : 9

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis: Network adapter Wireless Network Connection 3 driver information:   Description . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter   Manufacturer  . . . . . . . . . : Microsoft   Provider  . . . . . . . . . . . : Microsoft   Version   . . . . . . . . . . . : 6.1.7600.16385   Inf File Name . . . . . . . . . : C:\Windows\INF\oem49.inf   Inf File Date . . . . . . . . . : 13 July 2009  20:42:54   Section Name  . . . . . . . . . : vwifimp.ndi   Hardware ID . . . . . . . . . . : {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp   Instance Status Flags . . . . . : 0x180200a   Device Manager Status Code  . . : 0   IfType  . . . . . . . . . . . . : 71   Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Auto Configuration Initialize status: SuccessInformation for connection being diagnosedResult of diagnosis: No problem found

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Auto Configuration Initialize status: SuccessInformation for connection being diagnosedResult of diagnosis: No problem found

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: 2e108bb8-671b-491a-9bd4-c9fbbb98dda9 Interface name: Intel(R) Centrino(R) Wireless-N 1030 Interface type: Native WiFiConnection incident diagnosedList of visible access point(s): 0 item(s) total, 0 item(s) displayedConnection History Information for Auto Configuration ID 2  List of visible networks: 0 item(s) total, 0 item(s) displayed  List of preferred networks: 0 item(s) Information for Auto Configuration ID 1  List of visible networks: 4 item(s) total, 4 item(s) displayed  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID  ------------------------------------------------------------------------------  Infra	 <unknown>	Yes		79	Yes		BTHub3-C2X4  Infra	 <unknown>	No		80	Yes		BTWiFi  Infra	 <unknown>	No		78	Yes		BTWiFi-with-FON  Infra	 <unknown>	Yes		26	Yes		virginmedia4969690  List of preferred networks: 2 item(s)   Profile:     SSID:     SSID length: 18    Connection mode: Infra    Security: Yes    Set by group policy: No    Connect even if network is not broadcasting: No    Connectable: No     Reason: 0x00028002   Profile: BTHub3-C2X4    SSID: BTHub3-C2X4    SSID length: 11    Connection mode: Infra    Security: Yes    Set by group policy: No    Connect even if network is not broadcasting: No    Connectable: Yes Information for Connection ID 1 Connection started at: 2013-11-12 15:52:07-467  Auto Configuration ID: 1  Profile: BTHub3-C2X4  SSID: BTHub3-C2X4  SSID length: 11  Connection mode: Infra  Security: Yes  Pre-Association and Association   Connectivity settings provided by hardware manufacturer (IHV): Yes   Security settings provided by hardware manufacturer (IHV): No   Profile matches network requirements: Success   Pre-association status: Success   Association status: Success    Last AP:  00-fe-f4-63-4f-78  Security and Authentication   Configured security type: WPA2-PSK   Configured encryption type: CCMP(AES)   802.1X protocol: No   Key exchange initiated: Yes    Unicast key received: Yes    Multicast key received: Yes   Number of security packets received: 0   Number of security packets sent: 0   Security attempt status: Success Connectivity   Packet statistics    Ndis Rx: 0    Ndis Tx: 0    Unicast decrypt success: <unknown>    Multicast decrypt success: <unknown>    Unicast decrypt failure: <unknown>    Multicast decrypt failure: <unknown>    Rx success: <unknown>    Rx failure: <unknown>    Tx success: <unknown>    Tx failure: <unknown>    Tx retry: <unknown>    Tx multiple retry: <unknown>    Tx max lifetime exceeded: <unknown>    Tx ACK failure: <unknown>   Roaming history: 0 item(s) Disconnected from BSSID:  00-00-00-00-00-00   Reason: 0x00000205

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Auto Configuration Initialize status: SuccessInformation for connection being diagnosed Interface GUID: 2e108bb8-671b-491a-9bd4-c9fbbb98dda9 Interface name: Intel(R) Centrino(R) Wireless-N 1030 Interface type: Native WiFiResult of diagnosis: Problem foundRoot cause:Wireless capability is turned offDetailed root cause:Radio is off (SW switch)Repair option:Turn on wireless capability

Edited November 12, 2013 by Mayday

[37240932704982 603]

Don't know as much but I'll see how I can help

Have you tried updating the Drivers?

[Mayday 407]

Don't know as much but I'll see how I can help

Have you tried updating the Drivers?

I have

[37240932704982 603]

Have you called the people you bought the network card from? (or call the people where you got your computer from?)

[I99 383]

It's not a problem with your network card, it's a problem with your router.

The BT Home Hub 3 doesn't automatically broadcast on the channel where there's the least attenuation.

Copy and paste the link below and manually change the WiFi channel to the one with the least overlap.

http://bthomehub.home

You'll need to know your hub administrator password but once you've done this you should have a stronger connection that doesn't drop.

[Mayday 407]

It's not a problem with your network card, it's a problem with your router.

The BT Home Hub 3 doesn't automatically broadcast on the channel where there's the least attenuation.

Copy and paste the link below and manually change the WiFi channel to the one with the least overlap.

http://bthomehub.home

You'll need to know your hub administrator password but once you've done this you should have a stronger connection that doesn't drop.

Hmm tried that a while ago - I put it to channel 11 thinking that would have the least over lap

EDIT: Ah hah! It appears there are 3 other devices on channel 11 - thanks for the tip! Changing to channel 8.

Edited November 12, 2013 by Mayday

[I99 383]

Hmm tried that a while ago - I put it to channel 11 thinking that would have the least over lap

EDIT: Ah hah! It appears there are 3 other devices on channel 11 - thanks for the tip! Changing to channel 8.

Yes, I was about to suggest you use something like inSSIDer to look at channel overlap/attenuation. From your copied diagnostic report it didn't look like your network adaptor was at fault.

[37240932704982 603]

See, I did help

[I99 383]

See, I did help

How?

[37240932704982 603]

How?

:lol: I lied, I just wanted to steal the glory from you! :D

[5460 530]

I agree mostly with the above. However, I used to have problems with a netgear USB wifi dongle when the netgear wifi software would clash with wireless zero config, and caused a lot of drops. Worth considering if you aren't just using WZC.