Ndaw4 0 Posted August 29, 2012 Share Posted August 29, 2012 Afternoon all, My partner woke up this morning to a Facebook message from someone she used to go to school with, informing her that her brother had received a letter from the bank today containing his bank statement. Stapled to the back of her brothers statement was a letter addressed to my partner containing a breakdown of her bank accounts and all her bank details! Obviously the missus is livid, I just wondered if this had happened to anyone else and what action she could take. Quite a lucky coincidence that the details were sent to someone she knew, otherwise who knows where they could have ended up. Just to stress I am not asking for legal advice, just general advice. Presumably someone has just stapled two letters together by accident but you would think the bank would be a bit more careful with such things! TIA Ndaw4 Link to comment Share on other sites More sharing options...
Jon! + 3 Posted August 29, 2012 Share Posted August 29, 2012 The Royal Mail are awful for that where I live, we've had other peoples cheque books and everything...Numerous complaints later and it still happens Link to comment Share on other sites More sharing options...
Marty McFly1546081284 545 Posted August 29, 2012 Share Posted August 29, 2012 By the sounds of things it's the banks fault rather than royal mail - from what i read, you're saying the bank put your wifes statement along with joe bloggs in the same envelope given they were stapled together. Royal Mail had no way of knowing the contents of a letter addressed to joe bloggs. Therefore complain complain complain to the bank. You'll get a "goodwill payment" for starters, pretty standard when you complain about the bank. I.e. they'll throw money at you to try and get you to shut up, but hey, it's free money. And, depending on your bank, get them to throw in their ID theft service for free. Lloyds offer theirs for about £6 a month, so say since given the circumstances of your complaint, there is a very real chance your identity may have been comprimised (how well do you really know this person?) due to the bank, you want that thrown in for free as a given. Demand an investigation into how this happened. If you're unsatisfied with the way your bank handles things, this IS a data protection breach and you can complain to the Information Commissioners Office; http://www.ico.gov.uk/complaints/data_protection.aspx Of course, it's possible your wifes statement was simply sent to joe bloggs (making it Royal Mails fault) and he's saying it came in the same envelope to cover the fact he's opened it (either deliberately or accidentally). But maybe that's me just being cynical. Link to comment Share on other sites More sharing options...
E29NP1546080952 1,383 Posted August 29, 2012 Share Posted August 29, 2012 (edited) The Royal Mail are awful for that where I live, we've had other peoples cheque books and everything...Numerous complaints later and it still happens About time they were stripped of their " Royal " status. You'll get a "goodwill payment" for starters, pretty standard when you complain about the bank. I.e. they'll throw money at you to try and get you to shut up, but hey, it's free money. How can it be free money? It's profit they have creamed from customers. Edited August 29, 2012 by pmtts Link to comment Share on other sites More sharing options...
Marty McFly1546081284 545 Posted August 29, 2012 Share Posted August 29, 2012 About time they were stripped of their " Royal " status. [/font][/color] How can it be free money? It's profit they have creamed from customers. Apologies, it's money they've taken from you over the years in account fees/charges/etc to afford their lavish lifestyles... better? Link to comment Share on other sites More sharing options...
Guest Posted August 29, 2012 Share Posted August 29, 2012 Just remember if they offer you a goodwill payment that will be their way of settling the matter - should your wife not be satisfied with this then don't accept it, or (if they've simply paid it into her account), then don't sign anything to say you've received it. Simply notify them that the payment isn't sufficient etc etc. However yes, as others have said make sure she asks for a full investigation and explanation into how it occurred. Personally if it were me I'd be complaining to the ICO anyway. I'm not so bothered about receiving compensation, more just ensuring they don't screw up again! It wasn't Santander was it? 1 Link to comment Share on other sites More sharing options...
Merlin820 32 Posted August 29, 2012 Share Posted August 29, 2012 About time they were stripped of their " Royal " status. Why? They're not at fault in this instance. Link to comment Share on other sites More sharing options...
X-Adz-X 150 Posted August 29, 2012 Share Posted August 29, 2012 I work for a bank, heh I'm there now. This is indeed a breach. If this is the first time then you need to go to branch ASAP for your address to be varified and also to raise a concern (complaint). Everything is done automaticly by a machine, so this is certainly a human error here by the looks of it. Unless a mechanical fault has occured. Link to comment Share on other sites More sharing options...
Ndaw4 0 Posted August 29, 2012 Author Share Posted August 29, 2012 The bank was HSBC. Her details were stapled to a letter to the third party, therefore a bank error not Royal Mail. She's sent off an email asking for an investigation and what action they are prepared to take, I'll keep you all posted. Link to comment Share on other sites More sharing options...
Merlin820 32 Posted August 29, 2012 Share Posted August 29, 2012 Personally if it were me I'd be complaining to the ICO anyway. I'm not so bothered about receiving compensation, more just ensuring they don't screw up again! It wasn't Santander was it? In addition to this there is also recourse via the Financial Ombudsman Service. You must have exhausted the bank's complaint procedure initially of course and I would say, having seen the way the FOS conduct investigations, they are extremely thorough and worth doing. Because you certainly won't be the first! Link to comment Share on other sites More sharing options...
Dave SYP + 2,961 Posted August 30, 2012 Share Posted August 30, 2012 HSBC? .....They aren't employing G4S to fill envelopes are they? Link to comment Share on other sites More sharing options...
eddie_wakey 4 Posted August 30, 2012 Share Posted August 30, 2012 My Mrs had a DD taken from her santander account, she had no idea what it was. We went in to branch as thats what she was told to do, and although the cashier didnt say anything. On their screen i could see the bank details and the account name, was that of a male, not hers..... Her brother works for the same bank, told her to contact them and complain, and shed get some compensation from them! Link to comment Share on other sites More sharing options...
Ndaw4 0 Posted August 30, 2012 Author Share Posted August 30, 2012 HSBC replied stating that they are beginning an investigation and will update soon. Link to comment Share on other sites More sharing options...
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