killicksparker 0 Posted August 22, 2011 Share Posted August 22, 2011 I could really do with some help from one of you computer wizzes out there My computer has suddenly developed a problem and I do not have a clue why.... when I go on to Utube I can watch the video fine, but the sound is really really quiet, almost like it is not there at all. I have checked all the volumes and they are fine (I hadnt touched them when the problem started). When I play a MP3 track from the computer the sound is fine. The sound is also fine when I play an embedded video (ie, from BBC, or PS.com!). This only happened a couple of days ago, and I dont recall changing any settings on the computer, although I have downloaded a windows update. I have tried restoring the computer to before the update, and have tried reinstalling shockwave flash but it has made no difference Does anyone have any idea what has happened and how to fix it (and please be very gentle because I come from an era of slide rules and log tables, not computers!!) I am running windows vista pro Thanks in anticipation Link to comment Share on other sites More sharing options...
callsign-kid 1,617 Posted August 22, 2011 Share Posted August 22, 2011 Which browser are you using? Link to comment Share on other sites More sharing options...
Alan Partridge + 235 Posted August 22, 2011 Share Posted August 22, 2011 Hi mate Perform these steps and let me know if the problem still occurs Uninstall your internet browser and restart your PC - Then, reinstall it ensure that it's the latest version Then Uninstall your audio driver and restart your PC - Then, reinstall it ensure that it's the latest version I'm hoping that performing these actions will solve the problem Link to comment Share on other sites More sharing options...
killicksparker 0 Posted August 22, 2011 Author Share Posted August 22, 2011 Cheers for the advice The browser is Google Chrome, do you mean uninstall Chrome and reinstall it again - would that mean I would lose all my bookmarked sites?? How do I uninstall a audio driver, and where would I find a new one to install Sorry if I am being thick Link to comment Share on other sites More sharing options...
Alan Partridge + 235 Posted August 22, 2011 Share Posted August 22, 2011 Cheers for the advice The browser is Google Chrome, do you mean uninstall Chrome and reinstall it again - would that mean I would lose all my bookmarked sites?? How do I uninstall a audio driver, and where would I find a new one to install Sorry if I am being thick Yes, completely uninstall it and then reinstall it. See this link which explains how to backup your bookmarks. In relation to the audio driver, run Microsoft Update or a driver scanner (recommendation)- Don't worry too much about this step unless the above one fails to solve the problem. 1 Link to comment Share on other sites More sharing options...
AmISpecial 24 Posted August 22, 2011 Share Posted August 22, 2011 Cheers for the advice The browser is Google Chrome, do you mean uninstall Chrome and reinstall it again - would that mean I would lose all my bookmarked sites?? How do I uninstall a audio driver, and where would I find a new one to install Sorry if I am being thick Try using Firefox instead and see if the same problem is occuring 1 Link to comment Share on other sites More sharing options...
killicksparker 0 Posted August 22, 2011 Author Share Posted August 22, 2011 Thanks I will try it when I get home from work and let you know Link to comment Share on other sites More sharing options...
killicksparker 0 Posted August 23, 2011 Author Share Posted August 23, 2011 Well I uninstalled the Google Chrome and reinstalled it again but the problem is still the same. Trying the driver thingy now Link to comment Share on other sites More sharing options...
Burnsy2023 2,895 Posted August 23, 2011 Share Posted August 23, 2011 (edited) Are other flash sites quiet for you as well? BBC iPlayer? I doubt the driver will work as MP3s are fine. Also what version of Windows are you using? Edited August 23, 2011 by Burnsy2023 1 Link to comment Share on other sites More sharing options...
killicksparker 0 Posted August 23, 2011 Author Share Posted August 23, 2011 No just tried BBC iplayer and that is fine, it just seems to be utube. I am using windows Vista. I will hold off doing the driver thing for the mo in case you can help without me doing that. Many many thanks Link to comment Share on other sites More sharing options...
oddbod 393 Posted August 23, 2011 Share Posted August 23, 2011 (edited) Might be an issue with Flash Player settings. clicky Edited August 23, 2011 by oddbod 1 Link to comment Share on other sites More sharing options...
Administrative Account 7 Posted August 23, 2011 Share Posted August 23, 2011 Not sure if it is still valid but my mate had this issue some time ago and he sent me link to some advice in case I ever had the same problem, here's what it said, it was a couple of years ago though http://forums.fedoraforum.org/showthread.php?t=209540 you may need to check a check box for "pcm to show up r-click sound icon and select "open volume control " then "edit " and click on preferences then put a check in pcm 1 Link to comment Share on other sites More sharing options...
killicksparker 0 Posted August 23, 2011 Author Share Posted August 23, 2011 Oddbod and Cheetah - YOU ARE GODS . A combination of the 2 excellent bits of advice worked. Many Many thanks to all those who gave their time to help me out - a +1 for all of you Link to comment Share on other sites More sharing options...
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