Shikari + 351 Posted April 3, 2011 Share Posted April 3, 2011 Hi everyone, I'm on O2 Simplicity, and I top up £10 monthly to get my free texts and 100 mins of call, but whenever ever I send a text it tells me I have £0.00 of credit left (because it takes the money off my phone). Even when i'm sending 2 or 3+ length tetxs I get individual messages telling me how much credit I have left. I tried topping up £12 this month, so i'd have £2 left, to try to stop the messages, but nothing seems to work. It's really, really irritating, but they're not texts so I can't reply with 'STOP' Any thoughts? Link to comment Share on other sites More sharing options...
E29NP1546080952 1,383 Posted April 3, 2011 Share Posted April 3, 2011 I know it sounds silly, but your best calling O2 customer support. It's probably a simple issue they can resolve. Use the freephone number, it works 0800 9777027 Link to comment Share on other sites More sharing options...
Ryan 0 Posted April 3, 2011 Share Posted April 3, 2011 Or 202 from your mobile Link to comment Share on other sites More sharing options...
E29NP1546080952 1,383 Posted April 4, 2011 Share Posted April 4, 2011 Or 202 from your mobile Which would be chargeable for Shikari, being on the Simplicity sim! Stick to calling them from a landline on the given 0800 number. There's also a free way of doing it by using the 4444 number. But it's very long winded. Link to comment Share on other sites More sharing options...
SC Ben1546081185 101 Posted April 4, 2011 Share Posted April 4, 2011 If you login to your account via My02, wait for a pop up box to come up saying "an 02 advisor is available" or something like that, they can do it online for you That's how I did mine anyway Link to comment Share on other sites More sharing options...
Stratos 685 Posted April 7, 2011 Share Posted April 7, 2011 (edited) The messages are a setting on your SIM card. I used to get them when I was on o2 Simplicity. They'll turn it off if you ask them. Edit: Oops, didn't realise this thread was a few days old. Edited April 7, 2011 by Stratos Link to comment Share on other sites More sharing options...
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