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One conversation could change everything

Our research shows that nearly two thirds (63 per cent) of emergency service staff and volunteers had contemplated leaving their job or voluntary role because of stress or poor mental health.

We want to change those numbers. Our confidential Blue Light Infoline provides helpful information on mental health, advice and signposting to local support services. Our trained advisors offer understanding and options for support, to enable you to make informed choices about mental health.

Too many members of the emergency services aren't aware of our confidential Blue Light Infoline. But by seeking support sooner, it could help to prevent any problems from getting worse. That's why we ask every service to promote the Infoline using the six easy steps below. One conversation could change everything for you or someone you care about.

About the Blue Light Infoline

The Blue Light Infoline offers confidential, independent and practical support, advice and signposting around mental health and wellbeing. The Infoline is just for emergency service staff, volunteers and their families, to help keep you or those you care about well for work.

Open Monday to Friday, 9am to 6pm, the phone number is charged at local rates. You can also contact us at any time using the email or text details, for a response from one of our dedicated advisors during the Infoline working hours.

We will look for details of help and support in your own area or that is relevant to your emergency service. Unfortunately our advisors are unable to provide counselling themselves through the Infoline.

Call in confidence

Our team provides information on a range of topics including:

  • staying mentally healthy for work
  • types of mental health problems
  • how and where to get help
  • medication and alternative treatments
  • advocacy
  • Post Traumatic Stress Disorder (PTSD)
  • existing emergency service support
  • mental health and the law.

We've supported lots of different people through the Blue Light Infoline, including:

  • A police officer worried about a former colleague who is experiencing anxiety
  • A union official looking into whether a paramedic received adequate support at work after a traumatic incident
  • A member of the fire service who has PTSD and is waiting for a psychiatrist and a diagnosis. They have experienced suicidal thoughts in the past
  • A member of the ambulance service who was off work with depression, as was their partner
  • A member of the police service who may have PTSD and can't get a particular job out of their head. Their partner has experienced depression.

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